Who is the client?
The phone rings and I pick it up. “Hello, my name is John Simmons. You’ve worked with my mother Betty Simmons?” “Yes, that’s right,” I say. “Well, we need to change her Will. Now.” “Who’s ‘we’?” I ask. “We is me and my sister April. We need to change Mom’s Will. Now. “ “John, I’ve worked with your mother, and if she would like to change her trust, which we did a number of years ago, I’ll need to have her call me. She can come in and we can discuss the changes she’d like to make, and I’d be happy to work with her on that.” “Oh, well, she can’t really do that.” “Why not?” “Well, she can’t...
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